Skip to content

Shop returns

Unfortunately, we cannot accept returns as items are made to order. Please get in touch if you have questions or concerns about your specific item by emailing tomsnapsuk@gmail.com.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We unfortunately don't accept exchanges as items are made to order. If the item you receive is not what you expected, please contact us to resolve.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.